Frequently Asked Questions
Frequently Asked Questions (FAQ) for Springboks Rugby SA
**Welcome to our FAQ page!** Here you’ll find answers to common questions about shopping with us, our products, and more. If you have any other questions or need further assistance, feel free to contact us at springboksrugbysa@gmail.com.
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1. What products do you sell?
We specialize in official South African Rugby team jerseys. Our range includes home and away jerseys, as well as any special edition jerseys available.
2. How can I place an order?
To place an order:
1. Browse our selection of jerseys on our website, www.springboksrugbysa.co.za.
2. Select the product you wish to purchase and choose the size.
3. Add the item to your cart and proceed to checkout.
4. Enter your shipping and payment information to complete the purchase.
3. What payment methods do you accept?
We accept various payment methods, including major credit and debit cards. All transactions are processed securely through our payment gateway.
4. How much does shipping cost?
Shipping costs are calculated at checkout based on the shipping method selected and the destination of your order. Standard and express shipping options are available.
5. How long will it take to receive my order?
- **Standard Shipping:** Typically takes 3-5 business days from the date of shipment.
- **Express Shipping:** Typically takes 1-2 business days from the date of shipment.
Please note that shipping times are estimates and may vary depending on your location and current demand.
6. Can I track my order?
Yes! Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track the status of your shipment.
7. What is your return policy?
Items can be returned within 30 days of delivery if they are unused, unworn, and in their original condition. Customized or personalized items are not eligible for returns unless defective or incorrect. For more details, please see our [Returns and Refunds Policy](link to returns policy).
8. How do I exchange an item?
To exchange an item, please contact us at springboksrugbysa@gmail.com with your order number and the item(s) you wish to exchange. We will provide instructions on how to proceed with the exchange. Please note that exchange shipping costs may apply.
9. What should I do if I receive a defective or incorrect item?
If you receive a defective or incorrect item, please contact us within 7 days of receipt at springboksrugbysa@gmail.com. We will arrange for a replacement or refund, including return shipping costs if necessary.
10. How do I update my account information?
To update your account information, log in to your account on our website and navigate to the account settings. Here, you can update your personal details, shipping address, and payment information.
11. Do you ship internationally?
At this time, we only ship to addresses within South Africa. We do not offer international shipping.
12. How can I contact customer service?
For any questions, concerns, or assistance, please contact us at:
- **Email:** springboksrugbysa@gmail.com
- **Website:** www.springboksrugbysa.co.za
We strive to respond to all inquiries promptly.
13. How can I stay updated on new products and promotions?
To stay informed about new products, promotions, and other updates, subscribe to our newsletter at the bottom of our website. You can also follow us on our social media channels for the latest news.
**Welcome to our FAQ page!** Here you’ll find answers to common questions about shopping with us, our products, and more. If you have any other questions or need further assistance, feel free to contact us at springboksrugbysa@gmail.com.
---
1. What products do you sell?
We specialize in official South African Rugby team jerseys. Our range includes home and away jerseys, as well as any special edition jerseys available.
2. How can I place an order?
To place an order:
1. Browse our selection of jerseys on our website, www.springboksrugbysa.co.za.
2. Select the product you wish to purchase and choose the size.
3. Add the item to your cart and proceed to checkout.
4. Enter your shipping and payment information to complete the purchase.
3. What payment methods do you accept?
We accept various payment methods, including major credit and debit cards. All transactions are processed securely through our payment gateway.
4. How much does shipping cost?
Shipping costs are calculated at checkout based on the shipping method selected and the destination of your order. Standard and express shipping options are available.
5. How long will it take to receive my order?
- **Standard Shipping:** Typically takes 3-5 business days from the date of shipment.
- **Express Shipping:** Typically takes 1-2 business days from the date of shipment.
Please note that shipping times are estimates and may vary depending on your location and current demand.
6. Can I track my order?
Yes! Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track the status of your shipment.
7. What is your return policy?
Items can be returned within 30 days of delivery if they are unused, unworn, and in their original condition. Customized or personalized items are not eligible for returns unless defective or incorrect. For more details, please see our [Returns and Refunds Policy](link to returns policy).
8. How do I exchange an item?
To exchange an item, please contact us at springboksrugbysa@gmail.com with your order number and the item(s) you wish to exchange. We will provide instructions on how to proceed with the exchange. Please note that exchange shipping costs may apply.
9. What should I do if I receive a defective or incorrect item?
If you receive a defective or incorrect item, please contact us within 7 days of receipt at springboksrugbysa@gmail.com. We will arrange for a replacement or refund, including return shipping costs if necessary.
10. How do I update my account information?
To update your account information, log in to your account on our website and navigate to the account settings. Here, you can update your personal details, shipping address, and payment information.
11. Do you ship internationally?
At this time, we only ship to addresses within South Africa. We do not offer international shipping.
12. How can I contact customer service?
For any questions, concerns, or assistance, please contact us at:
- **Email:** springboksrugbysa@gmail.com
- **Website:** www.springboksrugbysa.co.za
We strive to respond to all inquiries promptly.
13. How can I stay updated on new products and promotions?
To stay informed about new products, promotions, and other updates, subscribe to our newsletter at the bottom of our website. You can also follow us on our social media channels for the latest news.